Return & Exchange Policy:
Thank you for choosing Tupehair.com. We provide all of our customers with a 100% money back guarantee ! If you are unhappy with your purchase within 30 days, please make sure to contact us on the email at first. Any unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original packaging.
How do I return an order?
- Please contact our Email (tupehairofficial@gmail.com) with your order number.
- We will provide you with return information.
- Please keep the product intact and unused. After the parcel is sent, please email us the tracking number of the returned parcel.
- We will check your package after receiving the goods. After the confirmation, we will contact you and ask you to confirm the refund. The refund will be returned to the account you used to make the payment. We recommend that you use your PayPal account to pay so that you will receive it immediately when we send you a refund. If you pay with a credit or debit card, the refund will arrive in about 7 days. The specific time depends on the processing speed of your credit card company.
How do I exchange an order?
- Please contact our Email (sales@tupehair.com) with your order number and the product you want to replace.
- We provide you with return information.
- Please keep the product intact and unused. After the parcel is sent, please email us the tracking number of the returned parcel.
- After we receive your returned package, we will resend the items you want to replace.
About return shipping
- For returns caused by consumers (you), the freight will be borne by consumers(you). The specific cost is subject to the courier company you choose.
- If the goods received are damaged or incorrect due to our reasons, you(customers) do not need to bear the resulting shipping costs.
- For an exchange order, the shipping cost of the returned package shall be borne by the consumers(you), and the shipping cost of re-sending the package shall be borne by tupehair.com.
How to cancel an order?
Please contact us within 24h after placing the order. Please understand that after 24 hours, your order will be processed and cannot be canceled or changed. For canceled orders, we will charge 5% of the order amount as a handling fee. Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order has been shipped and if you need to exchange it for the same item, send us an email at sales@tupehair.com for the Return Info.
Tips:
1.When returning the goods, please attach a piece of paper to your package, write your order number and Email. It is convenient for us to contact you when we receive the returned package.
- When you return the package, please don't forget to tell us the tracking number of the package.
Get Contact With us:
Address: 4-2-701 Room,Dongsheng Garden No.10 Laoshan District, Qingdao City, Shandong, China. Post Code: 266100 (not return address)
Phone: +86 151 92788150
（please do NOT return this address, please contact us for get our warehouse address）
WhatsApp: +86 151 9278 8150 or Via our online service.
Email: tupehairofficial@gmail.com